Refund policy
We want you to be 100% happy with any purchase. If there is a problem, please contact us and we will work with you to find a solution. Returns will be fully refunded, less shipping and handling, upon receiving the item back in original condition. Please contact me within 15 days of receiving the item and return it within 30 days for a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at finalswitchbackart@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at finalswitchbackart@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. I use minimal packaging to keep costs and environmental impacts as low as possible. If your item arrives damaged, please email photos to finalswitchbackart@gmail.com we will work on the best solution.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or final sale items. Final sale items are marked in the item description.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at finalswitchbackart@gmail.com.